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1. Introduction

ThemeRex (website url address: https://themerex.net) appreciates your business and trust. We are Cyprus based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

2. Data Collected
Data Storage Location
We are a Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy
Registration Data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
To receive product support, you have to have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.
Support Data
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
Comments
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy. These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
  • Verification/identification of the user during website usage;
  • Providing Technical Assistance;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
  • over our customers’ personal information;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
Facebook
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
Twitter
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:
  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address). If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites. All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them. Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

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Standard Features

Fast Melt Times

We utilize direct heat for the fastest possible melt times consistent with safe melter operation.

Using direct heat allows our melters to heat evenly and will not “burn” your product.

Built strong and good looking for years of heavy use. Will never rust or corrode.

Heavy duty Stainless Steel ball valve allows you to pour off as much product as you want. Will not clog because the valve is heated.

All surfaces are insulated using high density fiberglass insulation for maximum heat retention. Reducing power consumption and your operating cost.

Our reliable, easy to use, computer controlled solid state circuitry allows you to precisely control product temperature.

We use high density fiberglass insulation for maximum heat retention. Reducing power consumption and your operating cost.

Safety

We know safety is of the greatest importance to you just as it is to us, so we designed it into every aspect of our equipment.

With over 70 years of industrial manufacturing experience, you can expect the very best quality.

We design and build each of our machines, so we are able to provide the finest technical support in the industry.

Your Coogar equipment is warrantied against material defect for one full year.

All Coogar machines are manufactured in the United States.

All Coogar products comply with the European Conformity requirements and may be sold to the European market.

Standard Features

State of the art Controls

Easy to operate, reliable, computer controlled, solid state circuitry allows you to precisely control temperature to one degree.

The main vat temperature can be controlled independently from the color vats allowing the operator to adjust each for optimum performance and maximum production.

Uses as little as 1000 watts of electricity, about the same as your home coffee maker. It is the most energy efficient unit on the market.

The high position lets you take advantage of normal power supply conditions by maximizing heat output for quick melt times. The low position allows you to reduce power consumption under conditions where multiple vendors are sharing a common power source.

Your Hands of Wax machine can be powered by a 2000 watt generator. So you can set up in locations where no electric power is available.

Built strong and good looking for years of heavy use. Will never rust or corrode.

Allows you to ship your cart fully loaded for reduced set up and knock down times.

All surfaces are insulated for maximum heat retention. Heat stays in the vats where it belongs, not heating the room. Keeps the machine cool to the touch.

We use the best quality swivel casters to make your Hands of Wax machine move easily and quietly into place then lock it into position.

Designed with four large removable color vats and one extra large vat for white.

Instructions

Our instructions give you all the information you need to get started in the hottest new business in the world today and be successful immediately.

We know safety is of the greatest importance to you just as it is to us, so we designed it into every aspect of our equipment.

With over 70 years of industrial manufacturing experience, you can expect the very best quality.

We design and build each of our machines, so we are able to provide the finest technical support in the industry.

Your Coogar equipment is warrantied against material defect for one full year.

All Coogar machines are manufactured in the United States.

All Coogar products comply with the European Conformity requirements and may be sold to the European market.

Produces 50-200 hands per hour

Production cost of an average adult male hand is less than 50 cents, 20 cents for a child.

Your machine could easily net you $500 per hour.

Standard Features

Fast Melt Times

We utilize direct heat for the fastest possible melt times consistent with safe melter operation.

Typically 3-4 hours melt time depending on the melt point of the wax.

Using direct heat allows our melters to heat evenly and will not “burn” your product.

We utilize direct heat for the fastest possible melt times consistent with safe operation.

Heavy duty Stainless Steel ball valve allows you to pour off as much product as you want. Will not clog because the valve is heated.

All surfaces are insulated using high density fiberglass insulation for maximum heat retention. Reducing power consumption and your operating cost.

Our reliable, easy to use, computer controlled solid state circuitry allows you to precisely control product temperature.

We use high density fiberglass insulation for maximum heat retention, reducing power consumption and your operating cost.

Safety

We know safety is of the greatest importance to you just as it is to us, so we designed it into every aspect of our equipment.

With over 70 years of industrial manufacturing experience, you can expect the very best quality.

We design and build each of our machines, so we are able to provide the finest technical support in the industry.

Your Coogar equipment is warrantied against material defect for one full year.

All Coogar machines are manufactured in the United States.

All Coogar products comply with the European Conformity requirements and may be sold to the European market.

Standard Features

One Person Operation

One person can mix base product with color and fragrance and pour countless candles in a single day.

Mixes precise amounts of any type of wax, color and fragrance as you pump. Delivers the perfect mixture, in the exact amount you want, directly into the container or mold of your choice at a touch of a button.

Container changes are fast and simple. Change to different size, style or shape container in seconds. Simply change the control settings and continue to pour.

The Mark VIII CE lends a whole new meaning to the term. Instead of pouring with a hot, heavy pitcher, you will be using a cool, lightweight, easy to use wand. You will be mixing fragrance, color, and paraffin and dispensing, all at the touch of a button.

If you decide to change or add to your product line simply make a few quick adjustments and you are back in production in minutes.

Using direct heat allows our melters to heat evenly and will not “burn” your product.

If you decide to change or add to your product line simply make a few quick adjustments and you are back in production in minutes.

Coogar pumpers are well built and strong enough to give years of trouble free service.

All Surfaces Insulated

We use high density fiberglass insulation for maximum heat retention, reducing power consumption and your operating cost.

We know safety is of the greatest importance to you just as it is to us, so we designed it into every aspect of our equipment.

With over 70 years of industrial manufacturing experience, you can expect the very best quality.

We design and build each of our machines, so we are able to provide the finest technical support in the industry.

Your Coogar equipment is warrantied against material defect for one full year.

All Coogar machines are manufactured in the United States.

All Coogar products comply with the European Conformity requirements and may be sold to the European market.

Standard Features

Heavy Duty 304 Stainless Steel Construction

Coogar pumpers are well built and strong enough to give years of trouble free service.

Our reliable, easy to use, computer controlled solid state circuitry allows you to easily and precisly control your production

We know safety is of the greatest importance to you just as it is to us, so we designed it into every aspect of our equipment.

With over 70 years of industrial manufacturing experience, you can expect the very best quality.

We design and build each of our machines, so we are able to provide the finest technical support in the industry.

Your Coogar equipment is warrantied against material defect for one full year.

All Coogar machines are manufactured in the United States.

All Coogar products comply with the European Conformity requirements and may be sold to the European market.

Standard Features

One Person Operation

One person can mix base product with color and fragrance and pour countless candles in a single day.

Mixes precise amounts of any type of wax, color and fragrance as you pump. Delivers the perfect mixture, in the exact amount you want, directly into the container or mold of your choice at a touch of a button.

Color and fragrance changes can be made in less than 60 seconds. Quick, simple and clean with no ruined batches and no wasted color or fragrance.

Container changes are fast and simple. Change to different size, style or shape container in seconds. Simply change the control settings and continue to pour.

The Mark VIII CE lends a whole new meaning to the term. Instead of pouring with a hot, heavy pitcher, you will be using a cool, lightweight, easy to use wand. You will be mixing fragrance, color, and paraffin and dispensing, all at the touch of a button.

Easy to operate, reliable, computer controlled, solid state circuitry allows you to precisely control every aspect of your production. Temperature can be controlled to one degree. Color and fragrance can be controlled to within 10th of a gram.

If you decide to change or add to your product line simply make a few quick adjustments and you are back in production in minutes.

Fragrance is not added until the container is filled so it can’t evaporate before it is poured.

We utilize direct heat for the fastest possible melt times consistent with safe operation. We melt the wax as fast as possible without causing a fire hazard.

We melt the wax as fast as possible without causing a fire hazard.

Using direct heat allows our melters to heat evenly and will not “burn” your product.

Heavy Duty 304 Stainless Steel Construction

Coogar pumpers are well built and strong enough to give years of trouble free service.

We use high density fiberglass insulation for maximum heat retention, reducing power consumption and your operating cost.

We know safety is of the greatest importance to you just as it is to us, so we designed it into every aspect of our equipment.

With over 70 years of industrial manufacturing experience, you can expect the very best quality.

We design and build each of our machines, so we are able to provide the finest technical support in the industry.

Your Coogar equipment is warrantied against material defect for one full year.

All Coogar machines are manufactured in the United States.

All Coogar products comply with the European Conformity requirements and may be sold to the European market.

My immediate priority was to start modernising the factory and implement lean processes. Things started to turn around but I couldn’t get past the primary production method of pouring by buckets and jugs. Although our candles have to be hand poured I remained convinced there had to be some equipment to assist in this. My research first lead me to another US based company. I bought and trialled some of their equipment. To give you an indication of how well it worked, I threw the last of it out only last week after it has sat in the corner of the building for the last two years. Then about 18 months ago I discovered the Coogar website. I contacted Scott & Justin, they were very passionate people and seemed very committed to their product. After being burnt a few months before I was hesitant but after I watched the video of a pumper in action I decided to take a chance. I purchased my first pumper. When it arrived, Scott and I hooked up on Skype and he taught me how to use it in less than an hour.

The next day I put it to work on container line 1. As they say the rest is history…….. I had 12 people working on that line. Within 10 minutes I realised I had 8 people standing around doing nothing and I had to move them to another section. At the end of the day that particular line had produced just under 4000 container candles with only 4 people. Our previous record was 2100 with 12 people. I was also acutely aware that the area was clean. There was no wax on the floor. I tried to calculate the waste and it was to small to measure. Since then I have purchased another 5 machines making 6 in total. I use the in pillar making, containers, and votives. I intend to purchase another 4 -5 machines over the next couple of years. Although my implementation program is not complete, I have seen my waste drop from 17% to under 3%. When the implementation is complete I expect this figure to be negligible. Productivity is up dramatically and power consumption is significantly down. I could go on forever about these differences the machines make to our production methods and work flow but suffice to say we no longer lose money. In fact in the last 18 months I have reduced prices to the retail arm twice. Once by 10% and again by a further 15%. They are knocking on the door wanting another reduction this year and I believe I will be able to accommodate them.

I hope that helps.

Kind Regards

Ps.. You will be interested to know that I completed some calculations for the Boss today. It clearly showed that the turnaround time for a candle from start to finish (including palletising) has dropped from an average of 3 minutes plus in 2010 to 1.1 minutes in 2013. That is a 66% reduction in processing time. Not bad with only 6 machines. He did ask me what I needed to drop the time further. I told him three additional Coogars plus a wicking machine ☺